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What forms of payment do you take?
We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. You may change your billing information at any time by accessing your account preferences.
How do I install a font?
How to Install Font on a Mac:
1. Double click on .ttf file
2. Click “Install Font”
3. Restart any programs you want to use font in
4. Use in any program you can type in
5. Have fun!
How to Install font on a PC:
What is the difference between Personal Use and Commercial Use?
Personal Use can be used in classrooms, for personal coloring pages, gifts, valentines, etc.
Commercial Use must be purchased to use the font for anything business-related, for example: using the font on products, on anything you are going to sell, or on anything that promotes your business in any way (i.e. Instagram, personal blog).
How much is shipping?
Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. Shop items will not be bundled with subscription orders. More shipping information can be found at https://shop.radandhappy.com/shipping.
For all domestic orders, the Rad Mail™ kits will ship for free. A $3 processing fee will be charged for each Rad Mail™ subscription order shipping outside of the United States.
How will my order be shipped?
Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please see our shipping page for further clarification.
What is the return policy?
Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under my orders & subscriptions. Please review those items, as these terms apply to duplicate items as well.
How do I update my credit card?
You can update your information through your account here. Just click on “update” under your payment method.
How do I make changes in my shipping or billing information?
All information can be edited on your account page.
How do I log in?
You will enter your email address or username and password by clicking on the "sign in" button in the top-right corner of the home page. Your username will appear once you are logged in.
What does month-to-month commitment mean?
Month-to-month commitment means that you are signing up for a recurring monthly subscription. Your subscription will continue until you request to cancel.
When will my credit/debit card be billed for my subscription?
Your credit/debit card will be billed when you start your new subscription, then you will be billed on the 20th of each month for your recurring subscription.
When will my subscription be shipped?
Your subscription order will ship on the 20th of the month (or the next business day).
*The first Rad Mail™ kit begins in October and will ship on 10/20/17.
How can we help you?
Thanks for bringing your questions to us! Please note that we strive to respond to conversations within 48 hours on business days. All conversations are answered in the order in which they are received and editing or updating your conversation will automatically reset your wait time.
Are you already a member? Please sign in to your account before starting a conversation to ensure a speedy reply from our Customer Experience Team!
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