Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under my orders & subscriptions. Please review those items, as these terms apply to duplicate items as well.

We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, Elo, Shop Pay, Apple Pay and Google Pay.

Orders will appear as SP * RAD & HAPPY

For Color Happy you can log in to your account, click on My Color Happy, and then click Manage Subscription. For all other purchases, reach out to us and we'll send you an email with a link to update your payment info.

If you need to update your information on your account, please click on the account icon in the navigation bar. Please know order information cannot be edited once orders have been placed – this  includes email, shipping address, shipping service, and order contents.

Customers who live in the following states will have sales tax listed at checkout as a separate line item: CA, HI, KY, UT. These taxes are imposed by the state on the purchase of goods and services and are not limited to Rad & Happy. The applicable rate is set by each state respectively.

Please read all terms thoroughly before agreeing to purchase via the Preorder system. Once added to the Preorder list for a subscription (waitlist), you have agreed to purchase that particular item. Any cancellation of a Preordered item will be subject to a $15 cancellation fee, unless a different amount is stipulated in the terms of the agreement. All preorders are non-refundable. Discounts may not be applied to preorder items.

Your credit/debit card will be billed when you start your new subscription, then you will be billed on the 1st of each month for your recurring subscription between 4am and 8am CST.

If you placed multiple orders we are unable to combine them. Our warehouse ships orders out super fast. You can always reach out and see if your order is still cancellable (if it hasn't shipped).

Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. More shipping information can be found here.

Free shipping for all domestic orders of $79 and Canadian orders of $99. Free shipping applies to Economy shipping only. This excludes digital items and items with fixed shipping.

Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and DHL. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. For more info, check out our Shipping Policy page

Please review your shipping address on your order details to ensure all information is correct. For domestic orders with economy service, we can declare a package as lost or missing once it has been 30 days post shipment date. 

Please note that it may take longer than usual for your order to arrive. International economy shipping service is experiencing transit and delivery delays due to Covid-19. Both shipping and customs processes are backlogged at this time. Because of this, we are not deeming orders lost in the normal 45 day period. We are asking for more time for these packages to make their way to you before declaring them lost.  If you never receive your package, we will absolutely honor our lost parcel policy. Please visit our shipping page for more shipping information.

Due to Covid-19 we have seen many shipments show incorrect tracking, incorrect delivery, lost in the mail, etc. Usually these packages still arrive so please be patient. Feel free to contact us if they don't arrive after 30 days from the shipping date.

You will enter your email address and password by clicking on the account icon button in the top-right corner of the home page. "My Account" will appear once you are logged in.

Because we migrated Rad & Happy to a new website back in March of 2021, your old account needs to be re-created on the new website. Once you create your account, your past digital purchases will link up so you'll still have access to Color Happy and Classes if you purchased them. If you create your account and are still missing classes or don't see your Color Happy subscription, it's likely you purchased those items under a different email address. If you don't have access to your old email address, reach out to customer service and we'll take good care of you.

When we migrated Rad & Happy to a new website in March of 2021, we had everyone re-create their accounts. If you re-create your account and still don't see your items, you probably used a different email. Try creating your account with the email you used before, or reach out to customer service if you don't remember or no longer have access to your old email account.

If you are using an email provider like Outlook, Hotmail, or a school (.edu) or government provided email, our emails are likely being blocked as spam. Please add hey@radandhappy and tara@radandhappy.com to your safe sender list. If that doesn't work, send us an email and we'll reply with your activation link.

Your subscription is active but you haven't created a login to access it yet. You can create your login account here.

They are digital files that you can print out as many times as you would like! Aka no fighting over who gets what page, no worries about messing up because you can always start over, and enough for everyone. You can also color them digitally. I use the app called Procreate on my iPad and I’ll talk more about that in other questions.

If you go to radandhappy.com and look in the top right corner, there with be an icon of a person that will take you to your account. There you will find your files under that menu in “My Color Happy”.

iPhone/iPad on Safari:

- Tap on your Color Happy digital file.

- A popup will appear with the options "View" and "Download".

- Select "View". This will open the full-res image.

- Long-press and tap "Add to photos". The file is now stored in your photos app.

- If you pressed "Download" instead of "View", tap on the Safari downloads icon (circle with arrow pointing down). You will see the file listed there. Tap the file. It will open in your browser. Tap the Share icon (box with up arrow) in the bottom left corner. Scroll down and select "Save Image". The image is now stored in your photos app.

iPhone/iPad Chrome:

-Tap on your Color Happy digital file. It will open the full-res image in the browser.

- Long-press the image and select "Save Image". The image is now stored in your photos app.

On Android in Chrome:

- Tap on the coloring page. You will either see a popup asking you where you want to save the file, or it will automatically download to your downloads folder.

- Open the "Files" app on your phone or tablet and go to the "Downloads" folder. You should see the page in there.

Computer:

-Click on your Color Happy digital file. It will download automatically.

-Depending on your browser will depend on where your file will save. It usually will be saved to a “Downloads” folder.

-Click to open either PNG or PDF files. PDF works best for printing and coloring, PNG works best when you’re uploading to your iPad or tablet to digitally color.

Resources

-Check out Tara's YouTube video here.

At the moment we are not able to allow purchases as gifts. We are working to try to make this possible again.

When you sign up for Color Happy, you get the pages for the months you are charged. Subscribers can purchase past months as well.

We recently migrated our subscription to a new platform. This usually happens because your subscription was either associated with a different email address, or your email address was misspelled. Try creating an account with the correct email or contact us and we will get this squared away for you.

At this time gift cards are not able to be used for Color Happy purchases. We are hoping to make this available in the future.

Nope! The system will attempt to charge your card again in 24 hours. Once your card info is corrected and the charge goes through, you will receive your Color Happy files. Unfortunately, we are unable to force the charge to happen sooner. Note: after 4 (four) failed payment retry attempts, your subscription will be cancelled.

Pages may take a minute or two to show up in your account. Try a few refreshes and if after a few minutes you still don't see them, please contact us.

Heck Yes! If you see kids really enjoying them and want to pass the word to their parents, I would crazy appreciate it. Also each teacher needs their own subscription. We only ask that you don't distribute the digital files to anyone else.

All current Color Happy subscribers get 5% off their order by using code: COLORHAPPY5.

Rad & Happy is not responsible for forgotten codes on orders placed.

Exclusions: cannot be used on Color Happy subscriptions.

How to use:

Make sure you're logged into your Rad & Happy account. Add the items you want to your cart. Enter the code COLORHAPPY5 at checkout.

To cancel your Color Happy subscription, log into your account and click on My Color Happy. From there, you can click on Manage Subscription. Here you can find the option to cancel your subscription.

No, Color Happy is not refundable. Once your card is charged your files are delivered immediately.

Log into your account and click on the "My Classes" link. This will take you to a page that lists all classes you have purchased.

If you purchase a class, it will be associated with your email address. You can contact us and we can move the class to the recipient's account. Or to make it easier, buy one of our gift cards.

For the Lettering & Doodling classes you don’t have to have an iPad. I always recommend starting with pen and paper. The iPad is another tool you can use. But the class can be done on either one.

How to Install Font on a Mac:

1. Double click on .ttf file

2. Click “Install Font” 

3. Restart any programs you want to use font in 

4. Use in any program you can type in 

5. Have fun! 

How to Install font on a PC: 

https://www.fontspring.com/support/installing/how-do-i-install-fonts-on-my-windows-pc

Personal Use can be used in classrooms, for personal coloring pages, gifts, valentines, etc. 

Commercial Use must be purchased to use the font for anything business-related, for example: using the font on products, on anything you are going to sell, or on anything that promotes your business in any way (i.e. Instagram, personal blog).

Rad Mail is now Pippi Post and is no longer run by us. For questions about your Rad Mail/Pippi Post subscription, please contact Pippi Post customer service.

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an
agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem. 

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Green Package Protection and looking to file a shipping issue online? File here

Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.

Route has partnered withPatch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app foriOSorAndroidto visually track your package and receive real-time notifications on its estimated delivery.

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes 

In both cases, the Route Premium cost will not be refunded 

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection

Marked As Delivered (Stolen)

Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered Please note, some order issues may require a police report to be filed

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order dateFor international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

Damaged

Claims for damaged itemsrequirephotos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here

Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout. 

If your order has not arrived, please file a claim with Route here. 

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at (YOUR BRAND'S CONTACT INFO ) and we will be happy to work with you to remedy the situation.

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

Route’s terms and conditions are listed here:https://route.com/terms-and-conditions/

Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

Last updated 08/10/22. Didn't find what you're looking for? Contact us and we'll take good care of you.